How do I add additional account contacts? Print

How do I add additional account contacts?

It is possible to add additional contacts to your account from the client area.  This is very important if you wish someone else to have the authority to add support tickets on your behalf or if for example you have an accounts person who needs to pay your invoices.

Don't forget to set permissions! When you add an additional user yourself you can set the appropriate permissions. Here are the permissions you can set for each additional client area account:

 
Email Notifications Permissions

• Receive General Emails
• Receive Support Emails
• Receive Invoice Emails
• Receive Product Emails
• Receive Domain Emails

 
General Permissions (Sub account required)

• Modify Master Account Profile
• View and Manage Contacts
• View Products and Services
• View and Modify Passwords
• View Domains
• Manage Domain Settings
• View and Pay Invoices
• View and Open Support Tickets
• View and Manage Affiliate Account
• View Emails
• Place New Orders / Upgrades / Cancellations

 
To add additional contacts follow these steps:

1. Log into your Client Area home screen.
2. On the right hand side of the navigation bar click your name and then click 'Contacts/Sub Accounts'.
3. Complete the form with the required details.
4. If a sub-account is required you will need to check the 'Activate Sub-Account' box.
5. For sub-accounts you will need to enter a new user password. Ensure the password is Strong!  Remember this user now has the permissions you just granted.
6. Click the ‘Save Changes’ button.