Scheduled Datacentre Network Maintenance (Scheduled)
  • Priority - Medium
  • Affecting Other - Datacentre MTH-2 & MTH-3
  • Our DataCentre Partners are undertaking a rolling programme of network upgrades, with the following objectives:

    • Reducing latency

    • Increasing reliability

    • Enhancing QoS

    • Improving our Constant Quality Monitoring (CQM) Platform

    • Improving failover/failback response times

    • Better oversight of maintenance impact assessments

    • General housekeeping improvements

    The next maintenance window will be Thursday 4th October 2018, from 23:00-01:00. During this time there will be a small impact to Internet services, expected to be a few minutes of instability. This is estimated to be approximately 4x 10-minute outages for each maintenance window, however for contingency we have allowed the entirety of the two-hour period.

    If you have any questions, please raise a support ticket from your client area.

    Kind regards,

    Your MTH Team

  • Date - 04/10/2018 23:00 - 05/10/2018 01:00
  • Last Updated - 20/09/2018 11:13
Scheduled Datacentre Network Maintenance (Scheduled)
  • Priority - Medium
  • Affecting Other - Datacentre MTH-2 & MTH-3
  • Our DataCentre Partners are undertaking a rolling programme of network upgrades, with the following objectives:

    • Reducing latency

    • Increasing reliability

    • Enhancing QoS

    • Improving our Constant Quality Monitoring (CQM) Platform

    • Improving failover/failback response times

    • Better oversight of maintenance impact assessments

    • General housekeeping improvements

    The next maintenance window will be Thursday 18th October 2018, from 23:00-01:00. During this time there will be a small impact to Internet services, expected to be a few minutes of instability. This is estimated to be approximately 4x 10-minute outages for each maintenance window, however for contingency we have allowed the entirety of the two-hour period.

    If you have any questions, please raise a support ticket from your client area.

    Kind regards,

    Your MTH Team

  • Date - 18/10/2018 23:00 - 19/10/2018 01:00
  • Last Updated - 20/09/2018 11:13
Scheduled Datacentre Network Maintenance (Scheduled)
  • Priority - Medium
  • Affecting Other - Datacentre MTH-2 & MTH-3
  • Our DataCentre Partners are undertaking a rolling programme of network upgrades, with the following objectives:

    • Reducing latency

    • Increasing reliability

    • Enhancing QoS

    • Improving our Constant Quality Monitoring (CQM) Platform

    • Improving failover/failback response times

    • Better oversight of maintenance impact assessments

    • General housekeeping improvements

    The next maintenance window will be Thursday 1st November 2018, from 23:00-01:00. During this time there will be a small impact to Internet services, expected to be a few minutes of instability. This is estimated to be approximately 4x 10-minute outages for each maintenance window, however for contingency we have allowed the entirety of the two-hour period.

    If you have any questions, please raise a support ticket from your client area.

    Kind regards,

    Your MTH Team

  • Date - 01/11/2018 23:00 - 02/11/2018 01:00
  • Last Updated - 20/09/2018 11:13
Scheduled Datacentre Network Maintenance (Scheduled)
  • Priority - Medium
  • Affecting Other - Datacentre MTH-2 & MTH-3
  • Our DataCentre Partners are undertaking a rolling programme of network upgrades, with the following objectives:

    • Reducing latency

    • Increasing reliability

    • Enhancing QoS

    • Improving our Constant Quality Monitoring (CQM) Platform

    • Improving failover/failback response times

    • Better oversight of maintenance impact assessments

    • General housekeeping improvements

    The next maintenance window will be Thursday 15th November 2018, from 23:00-01:00. During this time there will be a small impact to Internet services, expected to be a few minutes of instability. This is estimated to be approximately 4x 10-minute outages for each maintenance window, however for contingency we have allowed the entirety of the two-hour period.

    If you have any questions, please raise a support ticket from your client area.

    Kind regards,

    Your MTH Team

  • Date - 15/11/2018 23:00 - 16/11/2018 01:00
  • Last Updated - 20/09/2018 11:13
Scheduled Maintenance Notification (DataCentr (Scheduled)
  • Priority - Medium
  • Affecting Other - Datacentres: MTH-2 & MTH-3
  • As part of our commitment to upholding the best standards of service, our DataCentre Partners have identified an upgrade opportunity for our network infrastructure. This will take the form of a rolling programme of works, starting in September, which will meet the following objectives:

    • Reducing latency
    • Increasing reliability
    • Enhancing QoS
    • Finishing our Constant Quality Monitoring (CQM) Platform
    • Improving failover/failback response times
    • Better oversight of maintenance impact assessments
    • General housekeeping improvements

    These will be achieved through various methods, including:

    • Further optimising the OSPF cost model
    • Conducting technical preparations for future international expansions
    • Optimising LSPs
    • Firmware updates to numerous
    • Building out a meshed monitoring platform to enable fine-grain loss monitoring

    During the maintenance windows there will be a small impact to Internet services, expected to be a few minutes of instability. This is estimated to be approximately 4x 10-minute outages for each maintenance window, however for contingency we have allowed the entirety of the two-hour period. Due to the nature and complexity of the work, we are unable to give customers granular details on how their services will be affected.

    Our DataCentre Partners have extensively reviewed our network use to determine the optimal times for this programme of works to take place. Given our diverse, global client base, this will not be a perfect fit for every customer, however it is the time when the network is least used (amongst other factors) and so will have the least impact.

    The works will take place on Thursday nights, on a fortnightly schedule. The schedule has been arranged to provide a balance between making progress with the work and providing service stability. The maintenance windows are:

    • Thursday 6th September 2018
    • Thursday 20th September 2018
    • Thursday 4th October 2018
    • Thursday 18th October 2018
    • Thursday 1st November 2018
    • Thursday 15th November 2018

    On each of the dates listed above, the at-risk window for the maintenance work is 23:00-01:00.

    We will send reminder notifications before each maintenance window.

    Kind Regards,

    Your MTH Team

  • Date - 06/09/2018 00:00 - 16/11/2018 00:00
  • Last Updated - 20/09/2018 11:02