Scheduled Exchange Server Maintenance (Scheduled)
  • Priority - High
  • Affecting System - Exchange Mail Hosting
  • To Our Valued Customers,

    In order to maintan our High Level of service, constant maintenance is required to our Infrastructure.

    Our next scheduled maintenance is Monday 6th April, 22:00-23:30.

    A 10 minutes outage during the maintenance window may be experienced during this time.

    Should you experience any issues at all, please send an email to support@monkeytreehosting.com or raise a ticket from your Client Area.

    Kind Regards,
    Your MTH Team

  • Date - 06/04/2020 22:00 - 06/04/2020 23:30
  • Last Updated - 06/04/2020 10:30
MTH VoIP - Number Porting (Outage)
  • Priority - Critical
  • Affecting Other - OpenReach
  • Today MTH have been advised that OpenReach have closed all porting activities. This means that no number porting can be completed from today onwards.

    We have also been advised that all ports which were scheduled for today will now fail; further, all number ports scheduled up to 6th April will be cancelled.

    As soon as OpenReach re-open this process, we will ensure all ports are re-submitted; if this affects you, we will be directly in touch.

    We can only apologise for the disruption this will no doubt cause to some of your businesses, however due to the current climate, this is out of our control.

     

    As always, we will provide further updates as and when they come available.

     

    UPDATE: 26/03/2020 12:45hrs

    Please see the below statement on our Number Porting services function from OpenReach:

    • The Indian Government has introduced expansive restrictions and stringent controls on the movement of people in its attempt to protect the Indian population from the Coronavirus pandemic. As a result this is having a significant impact on our ability to serve you
    • We have been working to understand what porting capability can be offered to our customers in light of the rapid lockdown experienced in India.
    • Our current service is significantly impacted, during this time there will be delays in responses however we are standing up additional agent resource with the aim to return to as near a business as usual service as possible on data actions by early next week. We will address existing backlogs and focussing on activation delays with potential loss of service as a priority.

     

    As soon as we have updated details on what level of service will be restored, we will update this post as a priority.

     

    UPDATE: 30/03/2020 13:00hrs

    **In progress**

  • Date - 24/03/2020 13:00
  • Last Updated - 31/03/2020 16:40
MBORC declaration for all Openreach products (Outage)
  • Priority - Critical
  • Affecting Other - OpenReach
  • MBORC: Matters Beyond Our Resonable Control

    https://www.openreach.co.uk/orpg/home/mborc.do

    This MBORC declaration notification is issued as a special message to all MTH customers utilising the OpenReach network due to the impact of COVID-19 in the UK.

    Due to the effects of the extensive Government restrictions across the UK, OpenReach's day-to-day operational activities are seriously impacted.

    OpenReach is therefore declaring MBORC for provision, repaid, missed appointments, on a national basis, for all SD SAM patches and FND operational areas.

    This declaration will take effect from 23:59hrs on the 24th March 2020.

    As always, we will continue to monitor the situation, and will keep you updated on further developments.

  • Date - 25/03/2020 14:50
  • Last Updated - 25/03/2020 15:09