Mail Routing Information

One of our most frequent questions is the routing and control of our mail data. Please see below for how your mail is routed. If you have any questions over and above the information here, please contact our support team who will be more than happy to help. 

Shared Hosting Servers

Data and mail for our Shared Hosting Servers is routed directly to the server, here in our UK data centres. We do not interrupt or inject into the mail flow at all, and all mail and traffic is delivered straight to our UK-Based servers.

All Outbound mail from our UK-Based Shared Hosting servers is routed through our mail partner, MailChannels. They take the mail from the server, and deliver through a number of clusters in the UK, Europe and US. For more information, please raise a support ticket and one of the Senior Engineers will happily provide further information. This remote delivery method increases delivery performance, while scanning for SPAM issues on the outbound. We have extensive monitoring platforms that allow us to detect outbound SPAM, and work with you to extinguish this on your site.

Incoming Filter

All Inbound mail is routed through our Inbound Filter, which is controlled through our mail partner, MailChannels. The MX records of your inbound delivers your mail to their UK, EU and US Clusters, depending on location, and scan for SPAM or illegitimate content. Once the mail has been approved, it gets handed off to our fully-UK based mail servers, for delivery to your inbox.

Exchange Business Email

Much like the Shared Hosting, and inbound filter, our Exchange Systems include both these outbound and inbound filter options as standard. All mail is routed through the filter, which is controlled through our mail partner, MailChannels. Mail is handled by their UK, EU and US Clusters, depending on location, and scan for SPAM or illegitimate content on inbound and outbound. Once the mail has been approved, it gets handed off to our fully-UK based mail servers, for delivery to your inbox (Inbound Mail), or handed off to the remote mail server (outbound mail). This enables us to track delivery attempts, and also get more complex responses and information from remote mail servers - allowing us to decode and create a higher-deliverability for emails, while reducing inbound SPAM.