In our system, we use a number of Automation Tools in order to manage and control our invoices and payments from our customers. In order to understand our systems - we have put together this little guide. If you have any questions - please raise a support ticket ASAP to discuss this with our accounts team.

All invoices are generated 9 - 12 days before the service is due to renew, this is to give you time to login, and view the invoice.
All invoices are charged 6-8 days before due date. This is to allow for the processing time for Direct Debits and Credit Cards.

Direct Debit

Direct Debit Payments will show as "Payment Pending" while they are being processed. It can take up to 6-10 days to process through the Direct Debit, and the funds will be taken from your account on or around the due date. This can vary by a day or two due to weekends or bank holidays

Credit / Debit Cards

Credit Card and Debit Card Payments will be processed 7 days in advance of the due date. This will take up to 3 - days to clear through the system, so this will appear on your statement 4 - 7 days before the due date, to ensure your invoice clears on time.

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