Invoices
In our system, we use a number of Automation Tools in order to manage and control our invoices and payments from our customers. In order to understand our systems - we have put together this little guide. If you have any questions - please raise a support ticket ASAP to discuss this with our accounts team.
All invoices are generated 10 days before the service is due to renew, this is to give you time to login, and view the invoice.
All invoices are charged 6-8 days before due date. This is to allow for the processing time for Direct Debits and Credit Cards, which have different rules and processing times.
Direct Debit
Direct Debit Payments will show as "PAID" while they are being processed. If we receive a failure from your bank, we will reattempt up to 3 times before suspending your service and requiring manual payment in full. It can take up to 6-10 days to process through the Direct Debit, however; your direct debit will be debited from your bank on the invoice due date, or the next working day - as per the Direct Debit Guarentee. This can vary by a day or two due to weekends or bank holidays
Credit / Debit Cards
Credit Card and Debit Card Payments will be processed 1 day in advance of the due date. Credit/Debit Cards clear instantly, so you will be able to see this on your Online Banking and the invoice will show PAID straight away.
