Google Chrome on Hosted Desktop (Rapporteret)
  • Prioritet - Høj
  • Påvirker System - Hosted Desktop Services
  • To Our Valued Hosted Desktop Customers,

    Google Chrome have enforced an update over the last 24 hours which has broken compatibility with our Terminal Servers.

    Unfortunately this means no user can access Google Chrome on our Hosted Desktop environment. An error: 'aw snap' will be experienced on all Web Pages.

    A workaround is being investigated and tested.

    May we apologies for any inconvenience in the meantime.

    Thank you.

    Your MTH Team

  • Dato - 12/12/2019 10:48
  • Senest opdateret - 12/12/2019 10:50
MTH Services Maintenance (Planlagt)
  • Prioritet - Høj
  • Påvirker Andre - Datacentre MTH-2 & MTH-3
  • To Our Valued Customers.

    To follow our efforts on providing an excellant, reliable service, we are scheduling some upcoming works to the Core of our networks.

    The maintenance is to be carried out on the core of our Infrastructre Services.

    This maintenance will temporarily affect access to Website Hosting, Hosted Desktop, VPS and dedicated server access.

    Work will begin at 22:00 today, 15th November 2019 and continue through to around 06:00 tomorrow morning, 16th November 2019.

    We will reduce outages as much as possible. However, please expect outage windows of up to 2 hours, whilst the maintenance work takes place.

    Our team of Engineers will work tirelessly throughout this window to complete the upgrade work, and keep outages to a minimum.

    Should you have any queries regarding the upcoming works, or whilst they are taking place, please raise a ticket through your client area, or send an email to support@monkeytreehosting.com

     

    Thank you.

    Kind Regards,
    Y
    our MTH Team

     

    **UPDATE: 22:00hrs**

    Hosted Desktop access is currently disabled for the network maintenance, expected ETA for access is 00:30hrs

    **UPDATE: 22:55hrs**

    VPS Services in our MTH-3 datacentre are currently going down, expected ETA to come back up is 23:15hrs

    **UPDATE: 23:15hrs**

    VPS Services in our MTH-3 datacentre unfortunately are delayed in coming up; expected ETA 5-10mins

    **UPDATE: 23:20hrs**

    VPS Services in our MTH-3 datacentre are now fully restored; apologies for the inconvenience. Total service interruption 20-25mins.

    **UPDATE: 00:15hrs**

    Hosted Desktop access expected ETA is now 01:30hrs due to unforeseen delays; apologies for the extension.

    **UPDATE: 01:23hrs**

    Hosted Desktop access has now been re-activated; this has been tested from 6 separate office and network connections and all is performing as expected.

  • Dato - 15/11/2019 22:00 - 16/11/2019 06:00
  • Senest opdateret - 18/11/2019 17:22