MTH Networks

Speed Guarantee

Our fibre broadband is ideal for busy homes, with super speeds for streaming and sharing, and it’s unlimited. We want to ensure you get what you pay for with our Speed Guarantee. This page identifies the guarantees in place, what you get, and what we need to measure these services.

The fibre service that Monkey Tree Hosting Ltd (Trading as: MTH Networks, hereinafter "MTH") delivers over multiple national Networks (https://www.ofnl.co.uk, https://www.ms3networks.co.uk/, https://www.openreach.com/) is a third-party service, whereby infrastructure partners control the quality and all infrastructure parts. MTH Networks will always aim for you to achieve 100% speed to the door. This is because of the high-quality fibre network.

MTH Networks will make every endeavour to ensure that the client can use the full speed, however - the quoted speed is the speed to be achieved by the Modem.

Router Quality, distance from the router and other environmental factors can affect the home's speed. New Build houses are built with more metal in the walls, making signals increasingly difficult to transfer through the walls. We would expect a 30-40% speed drop for Wi-Fi speeds, depending on the distance from the Wi-Fi router and environmental factors.

As required by Ofcom - Monkey Tree Hosting Ltd (trading as MTH Networks) provide a 50% Speed Guarantee from the package purchased. This speed test must be performed by a wired computer device, connected to the modem. This will require a PPPoE session established via the PC - which our support team will happily talk you through.

Testing

If you feel that your speeds are not up to par - we will require a few initial tests. These will include a wired connection to the modem, as we will need to check for problems in the router, or the line itself. To get a full diagnostic test - please contact us through the support system.

If you are unable to perform these tests, this will limit the actions that we can do moving forward.